FAQs

Click the headings below to find out more information about frequently asked questions

If you are using a personal device please ensure you have administrator privileges in order to install any software.

If you are using a managed device controlled by your company IT policy then please contact your IT administrator to install the software on your device. 

Please ensure you do this in plenty of time for your assessment - the secure browser will not launch without this software installed.

Please check your network connection. 

If your browser has a warning notice then choose to Continue download. Please refer to your browser help if you require additional support.

  1. Please check your download folder.
  2. Or go to your browser menu (usually on the right of the screen and signified by either 3 dots or lines)
  3. Click downloads.
  4. Find eNetSecure in the list and click show in folder.

  1. If you have attempted to run eNetSecure once already then please open Task Manager (Press control-alt-delete at the same time or right click on your taskbar and choose Task Manager. In the Apps - Right Click on eNetSecure and choose End Task.
  2. Close Task Manager
  3. Double click on eNetSecure in the downloads folder.
  4. If this is the first time you have run it then please follow the same steps above.

eNetSecure has been reviewed by Microsoft as safe to run. If you get a warning message from your anti-virus or malware software then choose the option to Run eNetSecure.

If you are unsure which option that is then please refer to the help available in your anti-virus or malware software. 

If your browser shows a pop up to allow video and microphone access please choose the option to allow. If you are unsure if this has been allowed then please consult your browser settings.

If you have allowed the use of the webcam and microphone if the preview does not appear please use the "Previous" button to return to the previous screen and then click "Next" to return to this screen.

If pressing the continue button does not exit you from the assessment please user the key combination below to exit the assessment.

shift + alt + f10